Support Policy

Hello Everyone,

I’m Marcel the founder of UNITED THEMES™, and I would like to address an important matter that has been discussed within our community regarding the support services we provide.

It is our priority to ensure all our customers are well-informed about what to expect from our support.

Included Support Services:

Our support policy is specifically designed to offer comprehensive assistance in the following areas:

• Availability of the Author to Answer Questions: We’re here to help with any questions you might have about using our themes or products.
• Technical Support for Item Features: If you’re encountering technical challenges or have questions about a feature’s functionality, our team is on standby to assist.
• Assistance with Reported Bugs and Issues: We take any reported issues seriously and are committed to resolving any bugs or problems as swiftly as possible.
• Support for Included 3rd Party Assets: For any third-party assets included within our products, we provide guidance and support to ensure smooth integration and usage.

Our Commitment to Security and Privacy:

• No Request for Login Information: Upholding your security and privacy, our team will never ask for your login credentials. We conduct all support interactions with the highest regard for your personal and operational security.

Exclusions from Our Support:

It’s crucial to note that our support does not cover:

• Customization Services: Modifying or extending the product beyond its original features, style, and functionality is outside the scope of our support.
• Installation Services: Our support policy does not include assistance with installing the theme on your server or CMS.

Forward-Looking Statement:

We recognize and are grateful for the dedication of team members who have provided support beyond these boundaries. However, we must emphasize that any support offered beyond our stated policy is on a voluntary basis by the individual and should not be considered as a standard practice.

This clarification aims to set accurate expectations and ensure we can continue to offer high-quality support sustainably to all our customers. We encourage open communication; if you have any questions or concerns regarding our support policy, please feel free to discuss them with us.

We thank you for your understanding and cooperation. Our team is committed to delivering the best possible experience with our products and support.

Warm regards,
Marcel

The support policy and pricing are set by Themeforest.
Here
and here.